Privacy Policy

Last Updated: January 11, 2026

1. Introduction

Welcome to Demo Lens ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Counter-Strike 2 demo analysis service.

By using Demo Lens, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect the following information when you use our service:

  • Steam Account Information: When you authenticate via Steam OAuth, we receive your Steam ID, display name, and avatar URL.
  • Demo Files: Counter-Strike 2 demo files (.dem) that you upload for analysis.
  • Account Settings: Email address (for billing and notifications), organization name, and preferences.
  • Payment Information: Processed securely by Stripe. We do not store your credit card details.
  • Support Communications: Messages you send to our support team.

2.2 Automatically Collected Information

When you use Demo Lens, we automatically collect:

  • Usage Data: Features you use, demos analyzed, time spent, clicks, and interactions.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Log Data: Server logs including IP addresses, timestamps, and error reports.
  • Cookies: Session cookies for authentication and preferences (see Section 8).
  • API Usage: API key usage, request counts, and error rates.

2.3 Demo File Content

Demo files contain:

  • Player names and Steam IDs
  • In-game actions (kills, deaths, positions, chat messages)
  • Server information and match metadata
  • Team compositions and scores

We parse and store this data to provide analysis features.

3. How We Use Your Information

We use collected information for:

  • Service Delivery: Parsing demos, generating analytics, heatmaps, and reports.
  • Account Management: Creating and maintaining your account.
  • Billing: Processing subscription payments and managing quotas.
  • Communications: Sending important updates, security alerts, and support responses.
  • Improvements: Analyzing usage patterns to improve features and performance.
  • Security: Detecting fraud, abuse, and unauthorized access.
  • Legal Compliance: Meeting legal obligations and enforcing our Terms of Service.
  • Marketing: Sending promotional emails (you can opt-out anytime).

4. How We Share Your Information

We do not sell your personal information. We share data only in these circumstances:

4.1 Service Providers

We use third-party services to operate Demo Lens:

  • Stripe: Payment processing (PCI DSS compliant)
  • Cloud Hosting: AWS/Azure for infrastructure and storage
  • Email Service: SendGrid/AWS SES for transactional emails
  • Analytics: Basic usage analytics (anonymized when possible)
  • Error Tracking: Sentry or similar for crash reporting

4.2 Team Members

If you're part of a Team or Enterprise plan, demos and analytics are shared with organization members according to your sharing settings.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 Business Transfers

If Demo Lens is acquired or merged, your information may be transferred to the new entity. We'll notify you before this occurs.

5. Data Storage and Security

5.1 Data Storage

Your data is stored on secure servers in data centers located in [specify regions]. We use industry-standard encryption:

  • In Transit: TLS 1.3 encryption (HTTPS)
  • At Rest: AES-256 encryption
  • Databases: Encrypted with regular backups
  • API Keys: SHA-256 hashed, never stored in plaintext

5.2 Security Measures

We implement multiple security layers:

  • Multi-tenant data isolation
  • Regular security audits and penetration testing
  • Intrusion detection and monitoring
  • Automated backups with disaster recovery
  • Employee access controls and training

5.3 Data Retention

We retain your data:

  • Active Accounts: As long as your account is active
  • After Cancellation: 30 days grace period, then permanent deletion
  • Legal Hold: Longer if required by law
  • Backups: May exist in backups for up to 90 days

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can access, download, and export your data at any time through your account settings or API.

6.2 Correction

You can update your account information and preferences in settings.

6.3 Deletion

You can delete your account and all associated data from account settings. This is permanent and cannot be undone.

6.4 Marketing Opt-Out

Unsubscribe from marketing emails using the link in any email or in account settings. You'll still receive important service-related emails.

6.5 GDPR Rights (EU Users)

If you're in the EU, you have additional rights:

  • Right to be forgotten
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authority

6.6 CCPA Rights (California Users)

California residents have rights to:

  • Know what personal information is collected
  • Know if personal information is sold or disclosed
  • Say no to the sale of personal information
  • Access personal information
  • Equal service and price

We do not sell your personal information.

7. International Data Transfers

Demo Lens operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Standard Contractual Clauses (SCCs) for EU data transfers
  • Privacy Shield certification (where applicable)
  • Adequate data protection measures

8. Cookies and Tracking

We use cookies and similar technologies:

8.1 Essential Cookies

Required for authentication and basic functionality. Cannot be disabled.

8.2 Preference Cookies

Remember your settings (theme, language, etc.).

8.3 Analytics Cookies

Help us understand how you use the service (anonymized when possible). You can opt-out in settings.

You can control cookies through your browser settings, but disabling them may affect functionality.

9. Children's Privacy

Demo Lens is not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Demo Lens may contain links to external websites (Steam, Discord, etc.). We are not responsible for the privacy practices of these sites. Please review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

  • Email notification
  • In-app notification
  • Banner on the website

The "Last Updated" date at the top shows when changes were last made. Continued use after changes constitutes acceptance.

12. Contact Us

For privacy-related questions, requests, or concerns, contact us:

  • Email: privacy@cs-vault.com
  • Data Protection Officer: dpo@cs-vault.com
  • Support: Contact Page

We will respond to privacy requests within 30 days.

13. Your Consent

By using Demo Lens, you consent to this Privacy Policy and our Terms of Service.

This Privacy Policy is designed to be transparent about how we handle your data. If you have questions, please contact us.